|
Maintenance
Contracts for SGI Hardware/Systems By Ocean Electronics
|
- Unlimited next Day
Advanced Exchanges & Repairs
- On-Site Technical
Field Service
- Telephone Technical
Support available 24 hours, 7 days a week.
- 15 Minute Maximum
Call-Back Time
- Step-by-Step Telephone
Assistance
- Responsive Problem
Resolution
- Committed to Exceptional
Quality and Service
|
|
| Service
Delivery |
Basic |
Elite |
Critical |
Critical + |
|
| Systems |
| SGI,
SUN, IBM, HP |
X |
X |
X |
X |
| Refurbished |
X |
X |
X |
X |
| Upgrades |
X |
X |
X |
X |
|
| Account
Support Features |
| 8x5 |
X |
X |
|
|
| 24x7 |
|
|
X |
X |
| Telephone
Technical Support |
T |
T |
T |
T |
| Next
day Parts and Hardware Support |
X |
|
|
|
| 15
Minute Call Back |
|
|
X |
X |
| On
Site Hardware Support |
|
X |
X |
X |
| Same
Day Resolution |
|
|
|
X |
| 4
Hour Response time |
|
R |
R |
RR |
| On
Site Spares |
|
|
|
X |
| Help
Desk |
X |
X |
X |
X |
| Training |
D |
D |
D |
D |
| Post-Incident
Follow-Up |
X |
X |
X |
X |
|
|
|
|
|
NOTES:
R = M-F 8:00 to 5:00pm
Local Time excluding Holidays.
RR = 7 days / week, 24 hours
/ day Including Holidays.
T = Telephone Support
is available during the same times as the level of service
purchased.
D = Training costs depend
on type of system trained on and number of people. |
Silicon Graphics
is a registered trademark of Silicon Graphics, Inc., Mountain
View, Ca |
